Last updated: 17 September 2026
We want you to be happy with every order. This policy explains when returns, exchanges, and refunds are available for purchases made through the Macro Monster website.
Because our products are consumable food items, we’re only able to accept returns in specific circumstances:
For hygiene and safety reasons, we cannot accept returns of opened or used food products unless they are faulty, damaged, or incorrect.
Report issues within 48 hours of delivery — email hello@macromonster.com or message us on WhatsApp with your order number and a photo.
Once your return request is approved:
Prefer a swap instead of a refund? We’re happy to exchange a damaged or incorrect item for the correct product at no additional cost, subject to stock availability.
If a return requires the item to be sent back to us, we’ll arrange collection or provide return instructions — you will not be charged return shipping for damaged, incorrect, or missing items.
Wholesale orders are covered under the separate wholesale agreement terms rather than this policy. Ambassador program commissions are not affected by approved refunds issued after payout, but refunded sales will be deducted from future commission calculations.
Send us a photo within 48 hours and we'll sort it fast.
We'll ship the correct item or refund you, your choice.
Reach us on WhatsApp for the fastest response.
